Shipping Policy

Effective Date: 22/05/2025

At Downtopis.com, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy provides important information about how we handle and deliver your purchases.

1. Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options & Delivery Time

We offer both domestic and international shipping options. Estimated delivery times vary based on your location and selected shipping method:

Shipping Method Estimated Delivery Time
Standard Shipping 5–10 business days
Express Shipping 2–5 business days
International Shipping 7–15 business days

Please note that delivery times are estimates and may vary due to external factors such as customs delays, weather, or carrier issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping option.
Free standard shipping may be offered for domestic orders over a certain value (e.g., $100).

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment status in real time.

5. Customs & Import Duties

International orders may be subject to customs fees, import taxes, and other charges imposed by your country’s customs authority. These charges are the responsibility of the customer.

6. Address Accuracy

Please ensure your shipping address is complete and accurate. Downtopis.com is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at support@downtopis.com.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of the expected delivery date.

  • Include your order number and any relevant details.

  • We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Us

For questions about shipping, please contact our customer service team:

Email: shipping@downtopis.com
Phone: 070 6702 3939
Website: www.downtopis.com