Privacy Policy

Effective Date: November 8, 2024

At Downtopis.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when interacting with our website.

1. Information We Collect:

  • Personal Information: When you engage with us—by making a purchase, creating an account, subscribing to our newsletter, or contacting customer service—we collect personal details, including your name, billing and shipping address, email, phone number, payment details, and any other information you voluntarily provide.

  • Website Usage Data: We may automatically collect non-personal data when you visit our website, such as your IP address, browser type, pages visited, time spent on our site, and other usage statistics. This information helps us enhance site functionality and user experience.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. This enables us to personalize your experience and improve our website.

2. How We Use Your Information:

  • Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including payment, shipping, and delivery. We may also use this information to handle returns, exchanges, or other order-related inquiries.

  • Customer Communication: We may contact you via email, phone, or SMS to update you on your order status, respond to inquiries, and provide customer support. Promotional communications are optional, and you can unsubscribe at any time.

  • Improving Our Services: Data collected helps us analyze trends, improve website functionality, and make data-driven decisions to enhance your shopping experience.

  • Legal Obligations: In certain cases, we may use your information to comply with legal obligations, such as sharing data with authorities when required.

3. How We Protect Your Information:

  • Security Measures: We use industry-standard security measures, including encryption, firewalls, and SSL technology, to protect your data from unauthorized access, alteration, or disclosure.

  • Third-Party Sharing: We do not sell or trade your personal information. However, we may share it with trusted service providers (e.g., payment processors, shipping companies) solely for the purpose of fulfilling your order.

  • Data Retention: Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

4. Your Rights Regarding Your Data:

  • Access and Correction: You may access and correct your personal information at any time.

  • Deletion and Portability: Request the deletion of your information or a copy of your data for personal use or transfer to another service.

  • Opt-Out and Unsubscribe: Opt-out of promotional communications or manage cookies in your browser settings.

5. Contact Us:
For any questions regarding our Privacy Policy, please contact us: