Refund and Returns Policy

Effective Date: November 8, 2024

At Downtopis.com, we prioritize customer satisfaction and strive to ensure you are happy with your purchase. If you are not fully satisfied, please refer to our refund and returns policy below.

1. Return Eligibility:
Products may be returned within 30 days of purchase if they are unused, unopened, and in original condition. Customized or personalized items may not be eligible for return unless they arrive damaged.

2. Refund Process:
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method, and a confirmation email will be sent once the refund is completed.

3. Exchanges:
Exchanges are available for items that meet our return criteria. Contact our customer service team to arrange an exchange.

4. Non-Returnable Items:
Certain items, such as opened bags or accessories, may not be eligible for return due to health and quality standards. For more information on specific items, please contact us.

5. Contact Us:
For any questions or assistance with returns and refunds, please contact us: